Legal Information

Privacy Policy

Our commitment to protecting your personal information

Last updated: July 19, 2021

This privacy statement applies to citizens and legal permanent residents of South Africa. In this privacy statement, we explain what we do with the data we obtain about you via https://milnerhouse.co.za. We recommend you carefully read this statement.

In our processing we comply with the requirements of privacy legislation. That means, among other things, that:

  • We clearly state the purposes for which we process personal data by means of this privacy statement
  • We aim to limit our collection of personal data to only the personal data required for legitimate purposes
  • We first request your explicit consent to process your personal data in cases requiring your consent
  • We take appropriate security measures to protect your personal data and also require this from parties that process personal data on our behalf
  • We respect your right to access your personal data or have it corrected or deleted, at your request

If you have any questions, or want to know exactly what data we keep of you, please contact us.

1. Purpose, Data and Retention Period

1.1 Contact – Through phone, mail, email and/or webforms

Data we use:

  • Name, Address and City
  • Email address

Legal basis: It is necessary for the execution of a contract or preliminary procedures related to a contract to which the data subject is a party.

Retention: We retain this data until the service is terminated.

1.2 Payments

Data we use:

  • Name, Address and City
  • Email address
  • Financial data
  • IP Address

Legal basis: It is necessary for the execution of a contract or preliminary procedures related to a contract to which the data subject is a party.

Retention: We are legally obligated to retain invoices for 7 years after purchase.

1.3 Registering an Account

Data we use:

  • Email address
  • Username, passwords and other account specific data
  • IP Address

Legal basis: It is necessary for the execution of a contract or preliminary procedures related to a contract to which the data subject is a party.

Retention: We retain this data until the service is terminated.

1.4 Newsletters

Data we use:

  • Email address

Legal basis: Upon the provision of consent.

Retention: We retain this data until the service is terminated.

1.5 Customer Support Services

Data we use:

  • Name, Address and City
  • Email address
  • Username, passwords and other account specific data

Legal basis: It is necessary for the execution of a contract or preliminary procedures related to a contract to which the data subject is a party.

Retention: We retain this data until the service is terminated.

2. Sharing With Other Parties

We only share or disclose this data to processors for the following purposes:

Name: 2Checkout

Country: South Africa

Purpose: Payment Processor

3. Cookies

Our website uses cookies. For more information about cookies, please refer to our Cookie Policy.

We have concluded a data processing agreement with Google. Google may not use the data for any other Google services. The inclusion of full IP addresses is blocked by us.

4. Security

We are committed to the security of personal data. We take appropriate security measures to limit abuse of and unauthorised access to personal data. This ensures that only the necessary persons have access to your data, that access to the data is protected, and that our security measures are regularly reviewed.

5. Third-Party Websites

This privacy statement does not apply to third-party websites connected by links on our website. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend you read the privacy statements of these websites prior to making use of these websites.

6. Amendments to This Privacy Statement

We reserve the right to make amendments to this privacy statement. It is recommended that you consult this privacy statement regularly in order to be aware of any changes. In addition, we will actively inform you wherever possible.

7. Your Rights

If you have any questions or want to know which personal data we have about you, please contact us. You have the following rights:

  • You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained for
  • Right of access: You have the right to access your personal data that is known to us
  • Right to rectification: You have the right to supplement, correct, have deleted or blocked your personal data whenever you wish
  • If you give us your consent to process your data, you have the right to revoke that consent and to have your personal data deleted
  • Right to object: You may object to the processing of your data. We comply with this, unless there are justified grounds for processing

Please make sure to always clearly state who you are, so that we can be certain that we do not modify or delete any data of the wrong person.

8. Submitting a Complaint

If you are not satisfied with the way in which we handle (a complaint about) the processing of your personal data, you have the right to submit a complaint to the Information Regulator South Africa:

P.O Box 31533, Braamfontein, Johannesburg, 2017

Complaints email: complaints.IR@justice.gov.za

9. Children

Our website is not designed to attract children and it is not our intent to collect personal data from children under the age of consent in their country of residence. We therefore request that children under the age of consent do not submit any personal data to us.

Contact Details

Milner House Guesthouse

31 Milner Street, Kimberley, South Africa

Website: milnerhouse.co.za

Email: info@milnerhouse.co.za

Phone: +27 72 994 0696

Contact person: A Zimmerman